ftrack crm is a multi-lingual, small business customer relationship management system (crm) with a with a help desk management system,100% web based. ftrack also incorporates a help desk and asset management package for it managers. it uses a standard explorer-like interface for navigation between manufacturers vendors, products, and customers. ftrack allows you to create sales opportunities, quotations, sales orders, invoices, purchase orders, track vendor orders and receipts, and monitor stock levels, manage change requests, track your customer's payments and balances. also can be integrated with ms outlook to share your contacts, documents, mails. easy to install, easy to use. no aditional software needed, everything is included in an unique installation package. includes: * products & parts management, suppliers & manufacturer relationships. * stores & stock management. inventory. * asset management, purchase orders and service requests. * customer management. * sales opportunities, quotations & activities. * sales orders, invoices & payments. * problem & fault traking (trouble tickets). * phone call handling (also call center management). * document management. * mailings.