24 chapters on preparing to write the letter and finding the proper viewpoint; how to open the letter, present the proposition convincingly, make an effective close; how to acquire a forceful style and inject originality; how to adapt selling appeal to different prospects and get orders by letter-- proved principles and practical schemes illustrated by extracts from 217 actual letters. business correspondence teaches correctâ formats and practical approaches to basic office correspondence. the book is full of cases and comparison of various interpersonal styles, this book is an excellent practical resource for readers who need to master practical business writing and interpersonal skills. book excerpts: there is a firm in chicago, with a most interesting bit of inside history. it is not a large firm. ten years ago it consisted of one man. today there are some three hundred employees, but it is still a one-man business. it has never employed a salesman on the road; the head of the firm has never been out to call on any of his customers. but here is a singular thing: you may drop in to see a business man in syracuse or san francisco, in jacksonville or walla walla, and should you casually mention this man's name, the chances are the other will reply: "oh, yes. i know him very well. that is, i've had several letters from him and i feel as though i know him."